Terms of Use

Website operator: VICTORIA GREEN&HEALTH TOUR S.R.L.

IDNO: 1025600034324

Address: MD-2043, CHIȘINĂU BOTANICA, mun. Chișinău, Doctor Tudor Strișca, 8/7, ap.(of.) 24

Phone: +373 79 311 471

Important: Health Bridge is a medical and travel coordination service and is not a medical institution. The current cost and available payment methods are communicated by the manager after receiving and clarifying the request.

Emergency situations: the website is not intended for emergency medical assistance. In case of a threat to life or health, you must immediately contact the local emergency service or the nearest medical institution.

1. General provisions

These Terms of Use regulate access to the healthbridge.md website, creation and use of the personal account, submission of consultation requests, selection of services of interest and interaction with VICTORIA GREEN&HEALTH TOUR S.R.L. (hereinafter — “Health Bridge”, “the Company”, “we”).

By using the website, creating an account or submitting a form, the user confirms that they have read and accept these Terms. If the user does not agree with the Terms, they must stop using the website and must not transmit data through forms.

These Terms apply together with the Privacy Policy and cookie settings. Certain medical, travel or organizational services may be governed by additional contracts, offers, invoices and rules of the respective providers.

2. Who may use the website

The website is intended for adults who have the necessary legal capacity. A person under the age of 18 may use the service only through a parent, legal representative or with their confirmed consent, where permitted by law.

When transmitting another person’s data, the user confirms that they have the legal right and the necessary consents for such transmission, including for transmitting health information, documents and data of accompanying persons.

3. Purpose and role of Health Bridge

Health Bridge helps users obtain information, select suitable clinics and specialists, organize communication and, if necessary, coordinate related services such as accommodation, flights, transfers, an interpreter, local companion or travel program.

Health Bridge does not establish diagnoses, prescribe treatment, replace a doctor or make medical decisions. Consultations, investigations and medical procedures are provided by independent clinics, doctors and other medical specialists, who are responsible for professional decisions and the quality of medical care.

The information on the website is general and informational in nature and does not constitute an individual medical recommendation, a guarantee of treatment results or a public offer of medical services.

4. Requests and preliminary consultation

The user may submit a request through the form, indicating their name, surname, e-mail, phone number, selected service and message. Depending on the request, the user may also voluntarily provide additional data or documents.

Submitting the form is a request to be contacted and does not automatically create a contract, an obligation to accept the user for treatment, a booking, a confirmed price or a guarantee of service availability.

After receiving the request, the Company may contact the user to clarify the request, request additional information, propose options and, after obtaining the necessary consent or on the basis of another legal ground, transmit the minimum necessary data to selected providers.

The Company has the right to refuse to process a request if the request is contrary to the law, contains inaccurate information, is associated with a security risk, exceeds the scope of the Company’s services or cannot be performed for objective reasons.

5. Personal account and profile data

A personal account may be available on the website, where the user enters or updates profile data, including name, surname, date of birth, sex, passport details, country, city, e-mail, phone number, medical history, allergies and current medications.

The user must provide correct, current and complete information. Errors in passport details, contact data or medical information may affect the possibility of organizing services and must be corrected without delay.

The user is responsible for keeping login data secure and for actions performed through their account. In case of suspected unauthorized access, the Company must be informed immediately.

The Company may temporarily limit access to the account to protect the user, the website or third parties, as well as in case of violation of the Terms or legal requirements.

6. Authentication through third-party services

If authentication or communication through Google, Telegram or another third-party service is enabled on the website, the user independently chooses this method. Such a service may transmit to Health Bridge data authorized by the user, for example name, e-mail, account identifier or profile image.

The use of the third-party service is also governed by its own terms and privacy policy. Health Bridge does not control the operation of these platforms and is not responsible for their actions outside the healthbridge.md website.

7. Medical information and documents

Information regarding health status belongs to the category of specially protected data. The user must transmit only the information necessary for reviewing the request and coordinating the service.

The user confirms that the medical information provided is correct within the limits of the circumstances known to them. Health Bridge does not verify the medical accuracy of documents and is not responsible for the consequences of incomplete, outdated or erroneous information provided by the user, except where liability cannot be limited by law.

Transmission of medical information to a clinic or specialist is carried out in accordance with the Privacy Policy, on the basis of the user’s explicit consent or another legal ground applicable to the specific situation.

8. Costs, contracts and payments

The website is intended for submitting a request and obtaining information about services. Submitting the request does not mean automatic confirmation of a booking, conclusion of a contract or creation of a payment obligation.

The cost of medical, travel and related services may vary depending on the content of the individual offer, the selected clinic or other provider, the volume of services, the results of the preliminary evaluation, travel dates, availability, applicable tariffs, exchange rate and other circumstances.

After receiving the request, a Health Bridge manager contacts the user, clarifies the structure of the offer, communicates the current price and available payment methods, and explains the terms and payment procedure. If the user accepts the offer, the relationship may be formalized through a separate contract with Health Bridge and/or directly with the clinic, hotel, carrier, interpreter or other provider. Payment, cancellation, refund and booking modification conditions are communicated before payment and may additionally be established in the contract, invoice, booking confirmation or rules of the respective provider.

9. Independent providers

Clinics, doctors, hotels, airlines, carriers, interpreters, guides and other persons involved are independent providers, unless expressly stated otherwise. They independently determine the terms, cost, availability and manner of providing their own services.

Health Bridge provides coordination and communication assistance, but cannot guarantee the medical result, absence of complications, doctor’s decision, issuance of a visa, transport schedule, availability of a certain room or a service provided by a third party.

No provision of these Terms limits mandatory consumer rights and liability that cannot be excluded or limited under applicable law.

10. User obligations

to comply with the law and these Terms;
to provide correct and current data and to communicate changes in a timely manner;
not to transmit illegal, harmful, offensive content or content that infringes the rights of third parties;
not to attempt to obtain unauthorized access to the website, accounts, servers or data;
not to use automated means to overload, copy or disrupt the operation of the website;
to independently check requirements regarding passport, visa, insurance, entry, stay and travel, unless they are expressly included in the agreed service;
to provide the doctor and clinic with all information necessary for the safe provision of medical care.

11. Intellectual property

The texts, design, images, logos, structure, software code and other materials of the website belong to the Company or are used lawfully. The user is granted a limited right to use the website for personal and non-commercial purposes.

Copying, publishing, modifying, selling, mass extraction of data or use of website materials without prior written consent is prohibited, except in cases expressly permitted by law.

12. Confidentiality and cookies

The processing of personal data is governed by the Privacy Policy. The use of mandatory cookies and, where consent exists, optional cookies is governed by the cookie section of the Privacy Policy and the settings of the banner on the website.

13. Website availability and security

The Company makes efforts to ensure stable and secure operation of the website, but does not guarantee continuous or error-free availability. Access may be temporarily limited due to maintenance, updates, communication failures, cyber incidents or circumstances outside the Company’s reasonable control.

The user must use updated software and reasonable measures to protect their device and account. The Company is not responsible for damage caused by the user’s device, their network, actions of third parties or failure to comply with security rules, except where mandatory law provides otherwise.

14. Limitation of liability

To the extent permitted by law, the Company is liable only for direct and foreseeable damages resulting from a proven breach of its own obligations. The Company is not responsible for medical decisions and actions of independent providers, consequences of self-treatment, decisions of public authorities, visa refusal, schedule changes, force majeure or inaccurate user data.

The Company does not exclude liability for intent, gross negligence, fraud, breach of mandatory consumer rights, harm to life or health caused by the Company’s fault and other cases where limitation of liability is prohibited by law.

15. Termination of use and account deletion

The user may stop using the website and request account closure at info@healthbridge.md. Data deletion is carried out in accordance with the Privacy Policy and does not affect information that the Company is obliged or entitled to retain for compliance with the law, protection of rights and dispute resolution.

The Company may terminate or limit access in case of a significant breach of the Terms, a security threat, illegal activity or at the request of a competent authority, informing the user where possible.

16. Changes to the Terms

The Company may update the Terms in connection with changes in legislation, website functionality or the manner of providing services. The new version is published on the website with the update date indicated. Significant changes affecting registered users may be additionally communicated through available contact channels.

Continued use of the website after the updated Terms enter into force means acceptance of them to the extent permitted by law. Where separate consent is required, the Company will request it additionally.

17. Applicable law and disputes

These Terms are governed by the legislation of the Republic of Moldova, including rules of civil law, consumer protection and information society services. If mandatory rules of the state of the user’s habitual residence apply to the user, this choice of law does not deprive them of the protection provided by such rules.

Before bringing the matter to court, the parties seek to resolve the dispute through negotiations. A complaint may be sent to info@healthbridge.md, with a description of the situation and contact details. If the dispute is not resolved, it will be examined by the competent court in accordance with the applicable rules of jurisdiction and mandatory consumer rights.

18. Regulatory framework

The document was prepared taking into account the legislation of the Republic of Moldova, in particular the Civil Code, Law no. 284/2004 on information society services, Law no. 105/2003 on consumer protection and the legislation on personal data protection, as well as the requirements of Regulation (EU) 2016/679 (GDPR), where applicable.

Agreement between the agency and the potential patient

(to be published on the agency’s web page and opened as a preliminary stage before the patient provides data)

Hereby, the Medical Tourism Agency (“the Provider”) informs potential patients of the following:

1. Services provided by the Agency

prospecting the range of medical services in private hospitals in the Republic of Moldova
identifying private hospitals that have the technical equipment necessary to ensure personalized treatment and medical innovations applicable to the Client’s case, including, without limitation, establishing the presumptive diagnosis, treatment options and surgical interventions, with the express mention that the final diagnosis may be established exclusively after the direct evaluation of the patient by the specialists of the medical institution.
appointments, hotel booking, accommodation, transfer from the airport to the hotel, translations, informational support during the period of being in treatment in the Republic of Moldova.

2. Exclusions of liability (the Agency is not responsible for):

the actions, omissions or conduct of hospitals, doctors, other medical service providers, accommodation units, transport or other third parties;
any bodily injuries, deaths, material damages or other prejudices caused by such providers or their services;
additional expenses borne by the patient (transport, accommodation, translation of medical documents, duration of hospitalization, additional investigations, purchase of medicines or other related costs), these being exclusively the responsibility of the patient;
negative consequences arising as a result of the patient transmitting incomplete, incorrect or inaccurate information;
force majeure or fortuitous events (natural disasters, pandemics, strikes, military conflicts, movement restrictions, restrictive normative acts, power outages, etc.) that may affect the provision of services;
loss, theft or damage of the patient’s documents or personal belongings during travel, hospitalization or accommodation;
failure to obtain or refusal of visas, travel authorizations or other official documents necessary for travel and treatment;
cancellation or postponement of the appointment or treatment, of surgical interventions generated by the patient’s impossibility to follow the treatment for health reasons occurring after the appointment or of an administrative nature (lack of medical documents, refusal to comply with the hospital’s indications, etc.).
inter-hospital transfer, repatriation of corpses in case of death;
payment, reimbursement or guarantee of any expense related to treatment, medical procedures, investigations, surgical interventions, consultations or any other services provided by the service provider. Detailed information regarding costs, payment policies, reimbursement procedures and payment deadlines are regulated exclusively by the terms and conditions on the service provider’s website and/or by the contract concluded directly between the client and the provider.
cancellation of any services (medical, transport, accommodation), in the case of information by the client about cancellation of the appointment or postponement of the appointment, the conditions regarding cancellation and its consequences are regulated exclusively on the service provider’s website and/or by the contract concluded directly between the client and the provider.
the client’s claims against the Agency are excluded, these being to be addressed directly to the service provider.

3. Limitations of the Agency’s liability

The Agency is not a medical professional and does not provide consultations, recommendations or opinions regarding diagnosis, treatment or medical procedures.
The Agency does not assume liability for the results of the medical act, for any complications, adverse effects, the quality of medical services or for malpractice actions or other claims generated by the medical act or associated services.
Indicative nature of the preliminary diagnosis: Any diagnosis or treatment plan communicated before the patient’s presentation is strictly indicative, based on the information provided by the patient. The complete evaluation, definitive plan and final cost are established only after the direct examination of the patient by the hospital.
Possibility of modifying the medical plan: Treatment or surgical interventions may be postponed, canceled or modified if doctors consider additional checks, confirmation of the diagnosis or medical reevaluation necessary.
Complications and unforeseen situations: Unforeseen medical complications may occur, even under conditions of compliance with medical protocols. The patient expressly accepts that there are inherent risks of the medical act that cannot be controlled by the Agency.
Rescheduling of medical services: Rescheduling of services is possible for reasons beyond its will (technical defects, sanitary-epidemiological restrictions, emergency situations, etc.), without the patient being able to request compensation.
Increase in final costs: Patients are informed that the final price of medical services is established after completion of the medical act and may differ from initial estimates. Price differences are exclusively the responsibility of the patient.

4. Responsibility of the Client (patient):

Presentation of correct, complete and truthful data requested by the Agency for transmission to the hospital for the purpose of evaluating the health condition, establishing the presumptive diagnosis and recommending an estimated (indicative) plan of diagnosis and treatment (including estimated quote).
Completion of information in the volume requested by the Agency, since the lack of complete data significantly increases the risk that the presumptive conclusions will be imprecise.
Compliance with legal travel requirements (visa, border documents, travel medical insurance, etc.).
Presentation at the hospital on the date and time established according to the communicated appointment.
Informing the Agency about cancellation or postponement of the appointment, within the term and conditions fixed by the service provider on its website or in the contract concluded between the client and the provider.
Full bearing of the costs of transport, accommodation, translation of medical documents, travel, airplane tickets, which are paid directly to the medical service provider.
Understanding the fact that on the date of confirmation of the appointment by the hospital, the price of medical services is established estimatedly, and the final cost will be established upon completion of the medical act, and the final price may differ from the initial estimated quote.
Method of payment for medical services: The hospital confirms the appointment after the Client pays in advance the price established indicatively (estimated).
Penalties and conditions for cancellation of the appointment: If the Client gives up the services or does not appear at the hospital on the date and time established in the appointment, then the Client pays the service provider penalties under the conditions established between the client and the provider, which are regulated exclusively on the service provider’s website and/or by the contract concluded directly between the client and the provider.
If the Client does not appear at the airport, the price of airplane tickets is not reimbursed.
If the Client does not have travel documents (visas), the amounts paid in advance are not reimbursed.
In any case, for any reason for a claim, the Agency’s liability is excluded, the claims being to be addressed directly to the service provider.
Understanding the fact that the final diagnosis and complete treatment plan may be established exclusively after direct evaluation at the hospital.
Acceptance of the risk of postponement or cancellation of treatments or surgical interventions, if the doctors of the hospital consider additional investigations or reevaluation of the diagnosis necessary.
Awareness of the risk of medical complications, including in situations where the treatment is performed correctly and in compliance with national medical protocols and guidelines (applicable in the Republic of Moldova) and international ones.
Assumption of the fact that the Agency is not responsible for the results of the medical act, the adverse effects of the treatment or the conduct of the medical staff, responsibility belonging exclusively to the medical institution and the specialists involved.
Compliance with the internal rules and instructions of the hospital, as well as the indications of the medical staff during hospitalization and treatment.
Understanding the fact that the hospital may reschedule the services for reasons beyond its will (technical defects, sanitary-epidemiological restrictions, emergency situations), without the possibility of requesting compensation or penalties from the Agency.

5. Clause regarding the patient’s consent for transmission of personal data

The transmission by the patient of their contact data and medical data to the Agency constitutes their free, voluntary and unconditional consent for their processing and transmission to the hospital, for the purpose of evaluating the health condition, establishing the presumptive diagnosis, as well as recommending an estimated (indicative) plan of diagnosis and treatment, including an estimated cost quote. The patient understands and accepts that providing incomplete, incorrect or inaccurate data may affect the medical evaluation and the recommendations transmitted by the hospital.

Contact information

VICTORIA GREEN&HEALTH TOUR S.R.L.

IDNO: 1025600034324

Address: MD-2043, CHIȘINĂU BOTANICA, mun. Chișinău, Doctor Tudor Strișca, 8/7, ap.(of.) 24

E-mail: info@healthbridge.md

Phone: +373 79 311 471

Website: healthbridge.md